Privacy Policy

CHARM is a project co-funded by the COSME Initiative of the European Union and implemented by a consortium led by the Catalan Tourist Board (CTB).

Data Protection

The CHARM project takes the protection of your personal data very seriously and strictly observes the regulations of the data protection legislation. Personal data are details of personal or material circumstances of an identified or identifiable individual. These include information such as your name, address, telephone number.

Information that is not directly linked to your actual identity (e.g. favourite webpages or number of users of a site) is not personal data. Under no circumstances are the collected data sold or passed on to third parties for other reasons. The declaration below gives you an overview of how we guarantee this protection and what sort of data are collected for what purpose.

Data processing on this website

The CHARM project automatically collects and stores information transmitted to us by your browser in its server log files. The kind of information collected per communication tool includes the following:

1) Google Analytic Data

  • your identifying information (surname, first name, e-mail address)
  • browser type/version
  • operating system used
  • referrer URL (the previously visited site)
  • host name of the computer accessing the site (IP address)
  • time of the server request

2) Newsletter subscription.

  • your identifying information (e-mail address)

The CHARM project cannot attribute these data to specific individuals. These data are not amalgamated with other data sources. Furthermore, the data are deleted after statistical analysis. Additional personal details such as your name, address, telephone number or e-mail address are not collected unless these details are volunteered by you, e.g. as part of a registration, survey, competition, execution of an agreement or request for information.

Use and disclosure of the personal data

We use the personal data made available by you exclusively for the purpose of technical administration of the webpages and to fulfil your wishes and requirements, i.e. to respond to your query. Your personal data is not passed on, sold or otherwise transmitted to third parties unless this is necessary for the purposes of executing an agreement or you have expressly consented to such activities.


To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Google Maps

Some of the webpages use Google Maps to display maps and locations for directions. Google Maps is a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Through embedding Google Maps your IP address will automatically be transmitted to Google and a cookie saved, as soon as you are visiting such a page. You can find out more about Google’s collection and use of data by visiting and

Website analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.


If you would like to receive the newsletter offered on the website, we require you to provide a valid e-mail address as well as information that allow us to check that you are the owner of the e-mail address provided or that its owner agrees to receive the newsletter. No other data are collected. You may revoke your consent to the storing of your data and e-mail address, as well as its use for the purpose of sending the newsletter, at any time.


As part of the administration of our webpages, we have taken technical and organisational measures to protect your data from wilful or accidental manipulation, access by third parties, loss, deletion and modification. We make improvements to this protection on an ongoing basis in line with technical progress.


Right to information

You have the right to obtain information, at any time, about the data relating to you, its source and recipients, and the purpose for which it is stored. Information on the stored data can be obtained from

Why do we collect your data?

We collect your data to send our newsletter, improve our service and manage registrations to our events, and more generally to easily communicate with each other. Finally, your data also allows us to improve and facilitate your navigation on our website.

How do we collect your data?

Most of your data is communicated to us by your active intervention. Other data, such as the date and time of your access to our website, the pages you have viewed, or your location data, are collected automatically through servers consulted and “cookies” placed on our website. For more information on what a cookie is, how it is used and the exact data it collects refer to the section: cookies for more details.

Are your data protected?

We take pride in respecting the privacy of our users. We maintain a strict privacy policy and take all appropriate measures to ensure that our servers prevent, to the extent possible, any unauthorized leak, destruction, loss, disclosure, use, access or modification of your data.

How long do we store your data?

We keep your data for the time necessary to accomplish the objectives pursued and in general for the entire duration of the CHARM Project. After project finalization your data will be deleted.

What are your rights and how can they be exercised?

You may, at any time, request to verify, access, rectify, delete, transfer and object to the use of your data, as well as request the limitation of such use of your data. To do so, simply send us an email at the following address: